Pega introduces first RPA auto-balancing feature for hands-free bot workload management


New capability enables organisations to significantly reduce RPA licensing, management, and infrastructure costs

Pegasystems Inc. has introduced Pega RPA Auto-balancing – claiming the industry’s first Robotic Process Automation feature that automatically provisions workloads between an organisation’s available bots. This new Pega Robot Manager™ capability uses artificial intelligence (AI) to intelligently optimise the capacity and efficiency of bot resources on the fly with no human intervention.

Despite its name, most Robotic Process Automation (RPA) is anything but robotic when it comes to managing bots. When demand for bot assistance inevitably surges or drops, humans behind the scenes must reallocate the available bots across the enterpƒrise to ensure the work gets done on time. Many organisations compensate for these surges by purchasing extra bot licenses so no request goes unfulfilled – but this overprovisioning only leads to more bot management and licencing costs while also tying up more virtual machine resources.

With Pega RPA Auto-balancing, the new Pega Robot Manager capability analyses all work requests and automatically provisions them across available bots. When new or unexpected needs arise, the feature dynamically and intelligently reallocates bots in real time to get the work done. Pega RPA Auto-balancing will also be able to prioritise more important work over less critical jobs when bot demand exceeds capacity – enabling organisations to stop wasting money on unnecessary supplemental bot licenses and management resources.

This advancement represents Pega’s latest RPA innovation aimed at providing a fully automated robotic process infrastructure. Previous hands-free bot management features introduced this year include:

  • Pega X-ray Vision, an industry-first feature that detects and fixes broken bots with no human intervention.
  • Pega Synchronization Server, which automatically ensures bots are using the most current Robot Runtime software at all times and updates it without requiring IT to manually install it.

With these combined features and Pega RPA Auto-balancing, Pega RPA fully automates the entire RPA lifecycle – from authoring to deployment to management. This enables Pega clients to experience faster, more durable, and easier to deploy bots that require significantly less time and fewer resources to run and manage.



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