The Commonwealth Bank of Australia (CommBank) is educating employees through access to an artificial intelligence microlearning series, which it says will help the bank deliver better customer outcomes as it reimagines the banking experience with the acceleration of AI.
The education series, AI For All, consists of bite-sized learning videos covering important topics such as generative AI, deep learning and responsible AI. In addition, employees will also be able to upskill through AI training with varying technical complexity aligned to the requirements of their role.
The development of the series forms part of CommBank’s ambition to deliver world-class data and AI capability. With AI’s growing integration into the bank’s ecosystem, ensuring its employees are skilled and ready to harness the technology is helping the bank bolster its leadership in the space.
The videos launched in May 2024, and are available to approximately 43,000 CommBank employees. To date, the microlearning series has generated more than 22,000 collective views across the nine learning module videos.
Jane Adams, CommBank’s Executive General Manager of Human Resources, says the microlearning series is just one of the ways the bank is helping to skill its people to ensure they can use AI safely and responsibly to solve the problems and consistently deliver better experiences and outcomes for our customers and communities.
“CommBank is at the forefront of AI innovation and it’s critical that we empower our people with the skills they need to come on that journey with us,” Adams says. “We know AI is an increasingly important tool for delivering the best products and experiences for our customers, and in line with this we’re committed to fostering a skilled, future-ready workforce, and ultimately building a brighter future for all, including our people.”
The bank has been utilising AI for a number of years, and has seen the benefits it can provide, notably helping better protect customers from fraud and scams and detecting technology-facilitated abuse. In line with responsible AI practices, the bank has a principles-based approach to the policies governing the design, development, deployment, and use of AI systems.
“When designing the content for our AI training suite, it was essential that responsible AI was a core topic. Regardless of the particular job someone has at the bank, we all play a key role in using AI responsibly and managing AI risk,” Adams added.
